Laird Connectivity is now Ezurio
Enhanced Support: Solving Complex Design Challenges
Embedded design often brings complex hardware integration, strict power requirements, and connectivity issues, particularly for small-to-midsized organizations working on multiple product developments simultaneously. These challenges can lead to delays, increased costs, and potential product failures if not managed effectively.
So, what is the solution? Is hiring more engineers or overworking your current staff the answer to meeting these deadlines? We suggest working with a provider that can deliver more than just hardware. Ezurio goes beyond the embedded hardware piece. Our team, with the SOM Support+ package, addresses the challenges listed above, helping you resolve issues quickly and launch products more efficiently. But the ultimate question is, how is this done?
Design Support
As engineers, we like to think that we have everything figured out, the PCB design, layout, components, and integration are all planned and ready to be put into practice. However, as integration begins, problems come quickly.
The typical first step to relieve these issues is to reach out via a manufacturer’s support portal, but with deadlines approaching, waiting 24-72 hours for a response is not possible. Support+ provides direct access to live FAEs near you, minimizing the waiting periods standard in the industry. We also offer direct access to our engineering teams, where you can ask questions directly to the engineers responsible for the design and development of the SOM. If you’re encountering a specific, difficult challenge that requires hands-on assistance, our FAE team can provide immediate on-site support to ensure that your product stays on track. These workshops offer a collaborative environment where we can tackle in-field challenges. We are the only embedded design manufacturer in the industry to offer immediate, direct support when and where you need it.
Specialized Engineering Support
Often, addressing specific pain points related to the components and applications is needed, such as display, vision, power optimization, or cellular and GNSS issues. For example, displays and touchscreen integration can be tricky, as every LCD panel has a unique interface, connector, timing, backlight, and touch controller requirements. Ezurio provides tailored assistance in these areas, from initial bring-up and integration to the development of custom hardware adapter boards to make certain that not only our hardware, but your end-device is working properly.
Given our extensive experience and history in wireless connectivity, we can also support any RF challenges, from coexistence issues to antenna optimization. Our RF experts can consult on these issues to get the module fully operational. Our goal is to support your product’s functionality not only the initial hardware integration but also during the product’s lifetime. We include regular board support and security patch updates to keep software up to date, providing access to the latest versions of Linux kernel, Yocto, Buildroot, Ubuntu, and RTOS releases.
As your design progresses during your product development cycle, the value of having an expert team to assist you cannot be exaggerated. Support+ bridges the gap from a simple hardware manufacturer to a full-service partner that is with you from the first board spin to product launch.
Use Case Example
The benefits of Support+, particularly the enhanced support package, are best shown through a real-world application. Let’s take a closer look at how these features are utilized in a medical monitoring device.
Imagine a medical monitoring device manufacturer aiming to change patient care by continuously monitoring vital signs such as heart rate, blood pressure, oxygen saturation, and temperature. However, the complexity of integrating various hardware components, software, and operating systems creates many challenges, especially for this small-to-medium sized firm.
